Return & Refund Policy

Our commitment to your satisfaction and clear guidelines for our service guarantee.

Last Updated: November 7, 2025

At Bryxxik, we are committed to providing high-quality wardrobe consultation and styling services. We understand that circumstances may arise where you need to cancel or request a refund. This policy outlines our guidelines for returns, cancellations, and refunds.

Important Note: As our services are primarily consultative in nature, different refund rules apply compared to physical product purchases. Please read this policy carefully before booking our services.

Service Cancellation Policy

Cancellation Timeframes

We understand that schedules can change. Here's our cancellation policy based on timing:

Notice Period Refund Amount
More than 48 hours before appointment 100% refund or reschedule
24-48 hours before appointment 50% refund or reschedule with $25 fee
Less than 24 hours before appointment No refund (exceptional circumstances considered)

Rescheduling Policy

Need to reschedule? We offer flexible options:

  • Appointments can be rescheduled up to 24 hours before the scheduled time at no additional cost.
  • Rescheduling requests with less than 24 hours' notice may incur a $25 rescheduling fee.
  • You can reschedule your appointment by contacting us via phone or email.

Refund Process

If you're eligible for a refund, here's what you can expect:

1

Request Submission

Contact us via email or phone to request your refund

2

Review Process

Our team reviews your request within 1-2 business days

3

Refund Processing

Approved refunds processed to original payment method

4

Confirmation

Email confirmation when refund is complete (3-10 business days)

Service Guarantee

We strive for excellence in all our styling services. If you're not satisfied with your consultation, please let us know during or immediately after your session. We offer the following guarantees:

Satisfaction Guarantee

If you're not satisfied with your styling session due to a service issue on our part, we offer:

  • A complimentary follow-up session (up to 30 minutes) to address your concerns
  • A partial refund based on the specific circumstances
  • Credit toward a future service

Satisfaction concerns must be raised within 7 days of your session.

Gift Certificate Policy

For gift certificates and prepaid services:

  • Gift certificates are valid for 12 months from the date of purchase
  • Gift certificates are non-refundable but fully transferable to another person
  • Expired gift certificates may be honored at our discretion with a 10% service fee

Special Circumstances

We understand that life happens. In case of emergency or special circumstances, please contact us as soon as possible. We evaluate these situations on a case-by-case basis and strive to find a fair solution.

Special circumstances may include:

  • Medical emergencies (documentation may be required)
  • Severe weather conditions
  • Family emergencies
  • Unexpected transportation issues

Contact Information

For any questions about our return policy or to request a refund, please contact us at:

Bryxxik
Mosman NSW 2088, Australia
info@bryxxik.world
+61 2 8974 1594

We aim to respond to all inquiries within 24 hours during business days.

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